Archive for: Accounts & General

Only the inmate knows their own balance. If you deposited to an Inmate’s Account, you will need to ask the inmate what their balance is. You can do this over the phone or schedule a video visitation or send a message, if available.

As a customer, you’re able to transfer funds from your phone number to either another phone number, or to the Inmate’s Account (inmate’s personal account). Additionally, these transfer rules apply:

• Transfers from the Inmate Account to a phone number are not allowed.
• Transfers from a Friends & Family Account to an inmate’s Trust & Commissary Account are not allowed.
• Transfers from an inmate’s Trust & Commissary Account are available to the Inmate Account only, at most facilities.

1. From the log in screen, click “Forgot password?”

   

2. Enter your email address and then check your inbox for an email to reset your password.

   Note: Please be sure you check your junk mail. However, if you didn’t receive the resulting email, please contact Customer Service.

   

   Contact Customer Service if you didn’t receive the resulting email. If you did receive the email, however, and followed the instructions, then click the button “Return to Sign In.”
   

3. From your email, click the button “Reset Password.”

   Note: If you are unable to reset your password via the “Reset Password” button, then copy the link towards the bottom of the page and paste it in your internet browser to go to the designated web page.

   

4. Enter your New Password. Then click on the button “Submit.”
   
5. Now that your password has been updated, click the button “Return to Sign In.”