My inmate has access to a tablet, how do I schedule a visit?

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**First, check to see if video visits are available on your Android phone/tablet by clicking this link.

In addition to video visits at the facility, you can also video visit with an inmate from home using a computer or an Android phone/tablet. Follow the instructions below to schedule your first visit on an Android mobile device!

IMPORTANT: To conduct a video visit from a home computer, you will need an internet-connected device, a web camera, a microphone, Google Chrome as your browser and sufficient funds in your account to schedule a visit

 Click here to deposit funds.

1. Go to https://schedule.telmate.com.

2. Sign in to your account with your email and password. Then, select the green “Sign In” button.

Enter email, password, then click sign

 

3. Read and accept the agreement by clicking the check boxes next to each statement, then click “I Agree.”

 

4. Select the person that you would like to schedule the visit with. 

5. On their profile, click the “Online Video Visit” button.

 

6. Select the visit date and whether you want to schedule the visit for the morning, afternoon or evening.

NOTE: Visits can be scheduled up to 14 days in advance. Dates and times are based on the time zone of the facility.

 

 

7. After selecting the time of day, select the length of time you would like to schedule the visit for.

NOTE: You will only be charged for the actual length of the visit. If you schedule a 30 minute visit and the visit lasts 15 minutes you will only be charged for the 15 minutes.

 

8. Select the video visit start time.

 

9. Review your visit request, then click the “Confirm Video Visit” button.

NOTE: Be sure to test your equipment before your visit begins! Click here to learn how to set up your computer for at-home visits.

 

Click here to schedule a visit.

 

Are you new to GettingOut? Click here to create your free GettingOut account.

 

How do I know the inmate has received my request to visit?

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  • If you chose “Suggest Visit Time,” when you scheduled the visit, you need to wait for the inmate to accept.
  • Once your visit has been accepted, the invitation in your calendar will change from Invited to Confirmed.
  • You’ll also see a notification in the News tab if your visit was approved.

How do I find out how many free visits my inmate has?

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Since only the inmate knows how many free visits they have, we suggest logging into your GettingOut account and sending them a message so you two can coordinate a visit.

How do I cancel a scheduled visit and will I still be charged for it?

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  • To cancel a visit, log into your GettingOut account and click on Calendar
  • There you find all current scheduled visits as well as the ability to cancel a visit

Can I pay for extra visits or remote visits with cash?

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If you would like to pay for extra visits, be sure to deposit enough funds to cover however many visits you would like to schedule. You can use cash or a credit card at the kiosk. Credit card only when depositing online.

Which account do I deposit into for visiting and messaging features?

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Deposit into your Friends & Family Account to send messages and pay for visits.

Why is my calendar showing the wrong time for my visit?

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If you booked a visit for one time and there is a different time listed in your calendar (under the “Calendar” tab), you may need to adjust your time zone.

To adjust your time zone:

  1. Click “My Account” tab.
  2. Click “Profile Settings.”
  3. At the very bottom of the page is an option to adjust your time zone.
  4. Select your correct time zone and click Save.
  5. If you go back to your “Calendar” tab, you’ll see the adjusted visit time.

It’s been several minutes and the inmate hasn’t appeared on the screen. Why?

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There may be several reasons, including:

  • If inmate is released, the visit will be automatically cancelled.
  • The inmate’s visitation privileges were suspended.
  • The inmate is in treatment or court.
  • The inmate may not know about the visit.
  • You may have logged in to the visit too early. Try logging out and logging back in to your account.

Call Customer Service for further assistance.

Why can’t I schedule a visit with an inmate?

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There may be several reasons:

  • The inmate is currently not allowed visits.
  • The inmate is not one of your approved contacts.
  • You do not have sufficient funds on your prepaid balance to purchase visitation time.

Call Customer Service for further assistance.

I’m going to visit at the facility. What should I know before I go?

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Here are some things to keep in mind if you plan on visiting at the facility:

  • Schedule your visit before you visit the facility by creating an account on GettingOut.com, so that you don’t have to spend time waiting in the lobby.
  • You can also schedule your visit when you get to the facility by using the lobby kiosk to create a free account.
  • The visit starts at the exact time of your appointment, so arrive a little early and log in on time to make sure you get your full visit.
  • You’ll need your photo ID to register, schedule and visit, so bring it with you every time you come to the facility.
  • Refunds are given when visits are cancelled prior to the visit start time. Refunds for missed visits are refunded on a per facility basis. Please contact customer for further assistance.