Mail Scanning

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Your Inmate’s Mailing Address Is Changing

All personal mail such as letters, drawings, and pictures to your incarcerated loved one will be digitally delivered to them via the tablet.

The new mailing address will be:

Facility Name, State
Inmate Name, Inmate Booking #
PO Box 2966 PMB 35803
San Antonio, TX 78299-2966

For example: 

Central County Jail, Florida  
John Smith BN#111113  
PO Box 2966 PMB 35803
San Antonio, TX 78299-2966

IMPORTANT:  Booking #’s are scanned by a machine. If the machine can’t determine the booking #, your mail will NOT be delivered.

The address must…

Contain the full facility name and state the facility is located in
Include the “BN#” with your inmate’s booking number
Be written very clearly, especially the booking #

This does not include attorney-client privileged mail, packages, or parcels, which should continue to go directly to the facility.

An Even Faster Way to Connect

Did you know you can send your loved one or friend digital messages through GettingOut? It’s easy! Try messaging online or through the GettingOut mobile app.

FAQs

How do my personal mail get delivered?

We’ve moved to electronic mail scanning, which means your mail gets scanned and converted to an electronic document that can be read for free by your incarcerated loved one using a tablet that is available in their pod.

What address should I send my personal mail to?

Mail to:

Facility Name
Inmate Name BN#
P.O Box 30022 PMB 35803
Durham, NC 27702

For example:

Boyd County Jail
John Smith BN#11111
P.O. Box 30022 PMB 35803
Durham, NC 27702

IMPORTANT: You must clearly write the booking number as “BN#” followed by the booking number (for example, “BN# 123456”). If the booking number is not included or clearly written, it will not be delivered.

What types of mail do I send to the P.O. Box?

Only personal mail such as letters, pictures, or drawings should be sent to the P.O. Box. All other mail, including checks, money orders, and attorney-client privileged mail must be sent directly to the facility.

What types of mail can continue to be sent to the facility?

Checks, money orders, attorney-client privilege mail, and packages can continue to be sent to the facility. Do NOT send these types of mail to the P.O. Box as it will delay delivery and potentially not make it to your inmate.

What about digital messaging?

You can exchange digital messages by going to GettingOut.com or by using the GettingOut mobile app. It’s faster, cheaper, and more convenient.

Can I still send pictures?

Yes, pictures will be scanned and delivered digitally, as long as the facility’s photo rules are followed. Please reference your facility’s photo rules for more information.

Does it cost the inmate anything to read my mail?

No, there is no cost to the inmate to read your mail from the tablet.

What happens to the physical copies of the sent mail?

The physical copies of the sent mail are thrown away, but the inmate will be able to see the electronic version of the mail for the duration of his/her incarceration.

How long does it take to get delivered?

Once the mail is delivered to the P.O. Box, it is delivered to the tablet in 1-3 business days.

What happens if I forget to put the booking number on my personal letters?

If the booking number is not listed on your personal letters, it will not be delivered.

What if I mail a money order?

Money Orders should continue to be mailed directly to the detention facility. Sending it to the mail scanning facility will result in a very long delay or even the possibility that it will not be re-routed and put on your inmate’s account. We’re working with the mail scanning facility to retrieve any money orders received in the past 30 days.

Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies.
(NMLS #967396)